tag:blogger.com,1999:blog-434701420960162731.post6059156741840702401..comments2024-03-29T10:00:15.053+00:00Comments on The GENES Blog: FindmyPast 50% discount on World subscription offersChris Patonhttp://www.blogger.com/profile/05073425769475523109noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-434701420960162731.post-23482632875745485152018-10-08T12:03:55.599+01:002018-10-08T12:03:55.599+01:00So to revive this thread after 3 years...
I joine...So to revive this thread after 3 years...<br /><br />I joined with the Pioneer rate of $US59.40 on 25 July 2012. It was my understanding at the time that this was a "rest of my life" offer. Does anyone else remember that detail?<br /><br />In subsequent years that renewed 3 times at $59.99 - an increase on the "rest of my life" price, but so minor I didn't worry about it.<br /><br />Then it renewed in 2016 at $72. I queried this and was told that was the new Pioneer rate. It renewed again at $72 in 2017, and was due to expire on 5 October 2018.<br /><br />Now this past Friday 5 October, I got an eMail that my renewal had failed - due to a cancelled credit card as it turns out - so I immediately entered a new credit card number as my payment, but could find no way to tell FindMyPast to apply that right now for the payment. Come Friday evening (US time - Saturday early AM UK time) my account was now inactive, directing me to the payment page. So I wrote to FindMayPast support to ask what was happening.<br /><br />It's now Monday 8 October and I awake (in the US) to a reply from Sophie at FindMyPast telling me that I need to go and renew manually now, and giving a coupon code to use that would drop the regular price to $99.99.<br /><br />Is anyone else still on Pioneer subscription and paying less than $US99.99?<br /><br />And then later in the message:<br /><br />"Please note unless communicated otherwise this will be the final year that Pioneer discount is applied however good news, all future annual renewals will be subject to 15% loyalty discount against the standard subscription price."<br /><br />The standard subscription price now seems to be $19.96 a month, charged as a one time $239.50 amount.<br /><br />Has anyone else seen this news?<br /><br />Roger theKiwihttps://www.blogger.com/profile/08032776673542923740noreply@blogger.comtag:blogger.com,1999:blog-434701420960162731.post-84824629320112255452015-10-02T11:42:52.797+01:002015-10-02T11:42:52.797+01:00You're welcome!You're welcome!Chris Patonhttps://www.blogger.com/profile/05073425769475523109noreply@blogger.comtag:blogger.com,1999:blog-434701420960162731.post-17065462701598446792015-10-02T10:25:45.280+01:002015-10-02T10:25:45.280+01:00I had a similar situation with an expired Credit C...I had a similar situation with an expired Credit Card. I was able to receive a discount through the Ontario Genealogical Society , but it was a discount on the full rate and not the Pioneer rate . However, after reading your blog I contacted FindMyPast again and they are going to refund the difference and give me the Pioneer rate once again. Thanks Chris.Jerrihttps://www.blogger.com/profile/18283946530996717598noreply@blogger.comtag:blogger.com,1999:blog-434701420960162731.post-45279216852687430812015-08-17T19:41:53.667+01:002015-08-17T19:41:53.667+01:00To be honest, I have no idea. There is no phone nu...To be honest, I have no idea. There is no phone number I could find on the US site, so I simply used the online email form. It was sorted for me within a couple of days, and I was re-subscribed via the Pioneer rate (I did receive an email on the Pioneer renewal rate, but only the day after they tried and failed to deduct $199 from my account for renewal).Chris Patonhttps://www.blogger.com/profile/05073425769475523109noreply@blogger.comtag:blogger.com,1999:blog-434701420960162731.post-175804763806666492015-08-17T10:22:13.535+01:002015-08-17T10:22:13.535+01:00My auto renewal went through on 15th August at ful...My auto renewal went through on 15th August at full price. I queried this and was offered the 50% discount.<br />I pointed out that I had originally joined at the Pioneer rate (in 2012 I think it was) but had not been offered renewal at that rate.<br />I was told that I could only renew at the Pioneer rate if I got an email from them.<br />Who would I contact to query this with FindMyPast?Mike Jhttps://www.blogger.com/profile/13556970996931255406noreply@blogger.comtag:blogger.com,1999:blog-434701420960162731.post-28010091289761180382015-08-13T23:42:04.546+01:002015-08-13T23:42:04.546+01:00You did better than I did - when I queried they sa...You did better than I did - when I queried they said that was the rate - and no Pioneer discount was offered. I will be following this up now. Anonymoushttps://www.blogger.com/profile/01491284209675552729noreply@blogger.comtag:blogger.com,1999:blog-434701420960162731.post-60508626144244721612015-08-13T13:47:19.230+01:002015-08-13T13:47:19.230+01:00Thanks - duly correctedThanks - duly correctedChris Patonhttps://www.blogger.com/profile/05073425769475523109noreply@blogger.comtag:blogger.com,1999:blog-434701420960162731.post-80374493450928148042015-08-13T12:54:08.269+01:002015-08-13T12:54:08.269+01:00The discount is for a World subscription (normal r...The discount is for a World subscription (normal rate £129.50) so with discount is £64.75, not £49.75.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-434701420960162731.post-41132030596772605482015-08-13T10:39:57.087+01:002015-08-13T10:39:57.087+01:00The World rate is £64.75; the Britain rate would h...The World rate is £64.75; the Britain rate would have been £49.75.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-434701420960162731.post-84654009327716718682015-08-12T12:49:13.601+01:002015-08-12T12:49:13.601+01:00I also "auto-renewed" but was charged th...I also "auto-renewed" but was charged the full rate. I queried this, and they offered to continue the Pioneer rate; then I also received a separate e-mail offering the Pioneer rate.Saskeyhttps://www.blogger.com/profile/11611596604237201580noreply@blogger.com