Tuesday, 27 March 2018

Service improvements from MyHeritage

MyHeritage (www.myheritage.com) has announced two developments to help users of the site - here goes:

Firstly, as many of you know, MyHeritage takes customer support very seriously, and so we are happy to announce that we are now offering customer support 24 hours a day, 7 days a week! We are probably the first and only family history and DNA company to provide round-the-clock support.

Our support team now includes 138 full-time employees, taking phone calls and handling support questions via email. We've spared no expense and doubled the size of the team in the past 6 months in order to scale up and provide shorter wait times for calls and tickets, as well as keep up with the huge growth of our business.

For further information see https://blog.myheritage.com/2018/03/myheritage-customer-support-is-now-available-24-7/

The second announcement is that we've released two new features that were requested by our users at the RootsTech conference in Utah in February, to make navigating in the list of DNA Matches easier. Following major updates and improvements to our DNA Matching in January 2018, MyHeritage DNA users are receiving 10 times as many matches as before. It’s therefore only natural that there is now demand for easier ways to work with this information and make the most of it.

Users can now jump to a specific page of matches, or increase how many matches are displayed on each page. We're pleased to have been able to implement this so quickly.

We also fixed the distant relationship estimates for DNA Matches with relatively little shared DNA which used to be displayed as “3rd cousin – 5th cousin”. Now, the more distant matches are listed as “3rd cousin – distant cousin”, which is more correct because in reality they might even be your 6th or 7th cousins.

For further information, visit https://blog.myheritage.com/2018/03/new-easier-navigation-in-your-dna-match-list/

COMMENT: One further thimng I'd like to add - I've been having a lot of fun this week with MyHeritage's chromosome browser (see https://britishgenes.blogspot.co.uk/2018/03/myheritage-releases-chromosome-browser.html). If you done a DNA test with MyHeritage, or with another tester, this is definitely an option to play with!

(With thanks to Daniel Horowitz)


For my genealogy guide books, visit http://britishgenes.blogspot.co.uk/p/my-books.html, whilst details of my research service are at www.ScotlandsGreatestStory.co.uk. Further content is also published daily on The GENES Blog Facebook page at www.facebook.com/BritishGENES.

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