Monday, 26 December 2011

New GRO phone number

Thanks to Roger Lewry from the Federation of Family History Societies ( for the following note, sourced from the English and Welsh GRO at Southport (

The main public facing telephone number for the General Register Office (GRO) will be changing from 5 January 2012. From that date, GRO will cease to publish the current 0845 603 7788 telephone number for customers who wish to make an enquiry about, or place an order, for certificates.

Customers who previously contacted GRO via the 0845 number will be asked to contact 0300 123 1837. This aims to be a particularly memorable number for customers as civil registration was introduced in England and Wales in the year 1837.

Telephone numbers beginning with 0300 are non-geographic numbers, specially designated for use by public bodies and not-for-profit organisations. Calls to 0300 numbers are not free and should not be confused with 0800 numbers.


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