Tuesday, 10 November 2015

Problems with English and Welsh Find a Will site

Thanks to reader Anne Sherman for the following advice concerning the English and Welsh Find a Will probate service site at https://probatesearch.service.gov.uk:

Having tried several times to order a will online from https://probatesearch.service.gov.uk/#calendar and only getting an error message before I could input any payment details I contacted their customer service department who sent the reply below.

I thought your readers may find this message useful.

The order form can be found here: http://hmctsformfinder.justice.gov.uk/HMCTS/GetForm.do?court_forms_id=739

The following is the Probate Service's advice:

Good afternoon

Thank you for your email.

It does appear that there is an intermittent problem with the payment verification software. Details of the problem have now been passed to our website developer for investigation. I strongly suggest that you can submit an order by post if possible, because I am unable to inform you (and other users) as to when this matter will be resolved. Please find the relevant form attached to this email.

On behalf of all concerned I extend my sincere apologies for the technical issues that you have experienced.

Kind regards

Patrick O’Hagan
HMCTS Wills Helpdesk

Obviously if I get a further update I will bring it to you!

(With thanks to Anne Sherman)


For details on my genealogy guide books, including my recently released Discover Irish Land Records and Down and Out in Scotland: Researching Ancestral Crisis, please visit http://britishgenes.blogspot.co.uk/p/my-books.html. My Pinterest account is at https://www.pinterest.com/chrismpaton/.

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